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How juan3650 Handles Your Personal Information

Your account data, payment records and browsing activity on juan3650 are collected only for the purposes described in this policy — nothing more.

Account data kept secureGCash and Maya records protectedInstaPay transaction privacyYour right to request deletionContact us any time
juan3650 How juan3650 Handles Your Personal Information
HOW WE PROTECT IT

Security, Retention and Your Account Controls

We apply SSL encryption across every page where account data is transmitted, including the deposit screen where you enter your GCash or Maya reference. Your password is stored in hashed form — we cannot read it, and our support team will never ask you for it. Data retention periods follow the requirements of applicable Philippine law; transaction records tied to GCash, Maya and InstaPay activity are kept for the legally required period and then scheduled for deletion. You can request early deletion of non-mandatory data at any time through the channels on this page.

SSL Encryption

Every account page, login screen and payment confirmation is served over SSL. Your GCash and Maya session data never travels in plain text between your device and our servers.

Cookie Control

You can manage or decline non-essential cookies through your browser settings at any time. Disabling analytics cookies does not block access to the lobby or your account wallet.

Data Retention Schedule

We keep payment records — including InstaPay transfer logs — for the period Philippine regulations require. Once that period ends, records are deleted from our live systems on a rolling schedule.

Account Access Requests

Submit a verified request via live chat or email and we will provide a readable copy of the personal data linked to your account within the timeframe required by applicable local law.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction or ask us to delete specific records, reach out through any of the channels below. Our team handles privacy requests separately from general account support so your query goes straight to the right person. Include your registered email or account number when you write in — it speeds up verification and gets you a response faster.

Live Chat Open the chat widget inside your account dashboard. Identify your request as a privacy matter and our team will escalate it within the session.
Email Support Write to our support address with your account details and the specific data you want to access, correct or remove. We aim to respond within the handling period required under applicable local law.
Account Help Page Navigate to Settings inside your account, then select Privacy and Data. From there you can download a summary of the information we hold linked to your profile.

Frequently Asked Privacy Questions

These are the questions we hear most often from players in the Philippines who want to understand their data rights. If your question is not here, reach out through live chat or email and we will answer it directly.

We collect your name, mobile number, email address and date of birth at registration. Once you link a payment method, we also record the account reference for GCash, Maya or InstaPay to verify transactions.

No. Payment records are shared only with the processor handling the specific transaction. We do not pass your GCash or Maya details to any third party beyond what is needed to complete the transfer.

Go to Settings in your account, select Privacy and Data, and submit an access request. Alternatively, write to our support email with your registered account details and we will prepare your data summary.

Yes. You can request deletion of non-mandatory personal data at any time. Regulatory requirements may mean certain transaction records, including InstaPay logs, must be retained for a specified period before deletion.

We use essential cookies to keep your session active and analytics cookies to understand how the lobby is used. You can block non-essential cookies in your browser settings without losing access to your account.

We handle privacy requests as a priority. Response times follow the period required under applicable Philippine law. Include your account number in your message so we can verify your identity quickly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.